Support & Help — Diana Global

Trouble signing in? Didn’t get the email? Forgot your password? This page walks you through the most common fixes. If you still need help, you can contact us at the bottom.

Last updated: 11/03/2025

1. I can’t sign in

Before you panic, try this:

Double-check your email and password. Extra spaces break login (like "you@example.com,").
Make sure CAPS LOCK is not on.
If you see "Email not confirmed", that means you still need to click the confirmation link we sent to your email.
Did you originally sign up using "Continue with Google"? Then try logging in again with Google. You might not have created a password yet.

If you already confirmed your email and you’re still locked out, try “Forgot your password?” and set a new one.

2. I didn’t receive the confirmation email

The confirmation email tells us “yes, this inbox is yours”. If it didn’t show up:

Check Spam / Junk / Promotions tabs.
Search your inbox for dianaglobal or confirmation.
On the "Check your email" page in the app, click "Resend confirmation email". We’ll send a fresh link.
If we say you’ve hit the resend limit, just wait a bit. We limit how often someone can request links so nobody spams your inbox pretending to be you.

Still nothing after resending? Contact us below and tell us which email you tried to register.

3. I forgot my password

No problem — you don’t need to remember it forever:

Go to Forgot your password and enter your email.
We’ll send a secure link where you can set a brand new password.
The link expires for safety. If it’s expired, just request another.

Tip: After you set a new password, try logging in again normally. You shouldn’t need to confirm your email again.

4. I changed my email and now I can’t log in

If you asked to change your login email, we send a confirmation link to the new email before we finalize the change.

Check the new inbox for “Confirm email change”.
Click the link. After that, you’ll sign in with the new email.
Didn’t click in time? That link can expire — just request the change again inside your account settings.

If someone else requested a change and it wasn’t you: ignore the email and let us know immediately.

5. Security basics

We will never ask for your password in plain text or your wallet seed phrase. Never send that to anyone.
Only trust links that start with dianaglobal.com.br.
If something looks weird (spelling errors, urgent threats, “confirm now or lose access”), stop and contact us before clicking anything.

If you think someone accessed your account: immediately reset your password and then reach out to us.